Please read these Terms & Conditions carefully before using imperialibrands.com and before placing an order. By accessing the site and placing an order you confirm that you have read, understood and fully accept the provisions below.

1. The parties and seller information

The website imperialibrands.com (the “Site”) is owned and operated by GLOBAL BRANDS S.R.L. (the “Seller”, “we”), registered office Str. Barajul Argeș no. 8A, Sector 1, Bucharest, place of business Intrarea Gliei no. 18, Herăstrău, Bucharest, Trade Register No. J40/10044/2016, VAT RO36357617, phone +40 720 748 322, email [email protected].

The “Customer” is any natural person over 18 years of age or legal entity placing an order on the Site. “Consumer” has the meaning set out in Romanian law (GEO 34/2014, GO 21/1992).

2. Acceptance and amendment of the terms

Using the Site and placing an order constitute acceptance of these Terms & Conditions in the form in force at the time of the order. If you do not agree, please do not use the Site. We reserve the right to amend these terms at any time; the version applicable to an order is the one published at the time the order is placed.

3. Age restriction — tobacco and alcohol products (18+)

The Site sells tobacco products, related products and alcoholic beverages, whose sale to minors is prohibited by law (Romanian Law 349/2002, Law 61/1991, GO 99/2000). By placing an order the Customer declares on their own responsibility that they are at least 18 years old and that the products are purchased for their own lawful use.

• The Seller and/or the courier may request an ID document upon delivery and may refuse to hand over the parcel if there is doubt about the recipient’s age or if ID is not presented.
• The Customer is fully liable for any false statement regarding age. Costs arising from a refused delivery caused by breach of this condition are borne by the Customer.

Warning: smoking seriously harms your health; alcohol consumption is harmful to health. The products are intended for adults only.

4. Intellectual property and Site content

All Site content (text, images, graphics, logos, trademarks, structure, code) belongs to the Seller or its partners and is protected by intellectual property law. Copying, reproduction, distribution or commercial use without prior written consent is prohibited. Product images and descriptions are for information only and may occasionally differ from the actual item (packaging, edition, shade). Any description errors do not engage the Seller’s liability beyond its legal conformity obligations.

5. Products, stock and availability

Stock information is indicative. Some rare products are marked “Available to order” and are sourced at the Customer’s request, with lead time and price confirmed individually. Without engaging its liability, the Seller may: limit the quantity available per customer or order; change or discontinue any offer; decline an order when the product is no longer available, in which case the Customer is notified and any advance payment is fully refunded.

6. Prices and pricing errors

Prices are shown in Romanian lei (RON) and include VAT unless stated otherwise. Delivery cost is shown separately before order completion. Prices may change at any time without prior notice; changes do not affect already confirmed orders.

In the event of an obvious pricing or display error (a price clearly disproportionate to the real value, a technical error, incorrect information), the Seller may cancel the order even if it was automatically confirmed, notifying the Customer and refunding any amounts collected. Such an error does not oblige the Seller to deliver the product at the erroneous price.

7. Placing an order and formation of the contract

An order placed by the Customer is an offer to purchase. The automatic order-registration email merely confirms receipt and does not constitute acceptance of the offer. The contract is concluded when the Seller expressly confirms availability and dispatch of the products.

The Seller reserves the right to refuse or cancel any order, in whole or in part, without owing compensation, in particular where: contact details are incorrect/incomplete; there is suspicion of fraud or unauthorised use of a payment method; abusive behaviour; repeated refusals to accept cash-on-delivery orders; indications of resale or unauthorised commercial purchase; the age of 18 cannot be verified; stock is depleted or a pricing error occurred.

8. Payment methods

Payment is made by cash on delivery, in cash or, where the courier allows, by card on delivery. We do not process card payments on the Site and do not store card data. For special-order items, high-value orders or personalised products, the Seller may request an advance or full prepayment, communicated to the Customer before processing.

9. Delivery, receipt and transfer of risk

Delivery is made by partner courier (e.g. FAN Courier), within Romania, to the address indicated by the Customer. Delivery times are estimates and may vary depending on availability, courier and force majeure. The Seller is not liable for delays attributable to the courier or to causes beyond its control.

• The risk of loss or damage passes to the Customer (consumer) upon physical delivery of the parcel to the Customer or to a third party indicated by them.
• The Customer must check the integrity of the parcel on receipt; any visible damage must be recorded with the courier at the moment of receipt.
• Additional costs resulting from wrong addresses, an unavailable recipient or unjustified refusal of a cash-on-delivery order are borne by the Customer.

10. Right of withdrawal (14 days) and exceptions

The Consumer has the right to withdraw from the distance contract within 14 calendar days, without justification, under GEO 34/2014 (as amended by GEO 18/2026 transposing Directive (EU) 2023/2673). Details and form: Right of withdrawal and Returns.

Under art. 16 of GEO 34/2014, the right of withdrawal does NOT apply, among others, to: sealed goods which are not suitable for return due to health or hygiene reasons and were unsealed after delivery (e.g. beverages, consumables); goods made or ordered to the consumer’s specifications or personalised; goods liable to deteriorate or expire rapidly; alcoholic beverages whose price depends on market fluctuations.

Products returned under the right of withdrawal must be in the condition in which they were received, complete, without signs of use beyond what is necessary to establish their nature; the direct cost of return is borne by the Consumer unless otherwise agreed. Refunds are made within the legal term and may be withheld until the products are received.

11. Legal guarantee of conformity

Products benefit from the legal guarantee of conformity under Romanian Law 449/2003 and GEO 140/2021. The guarantee does not cover: normal wear; damage caused by improper use, handling or storage (for example, cigars kept outside a humidor at the recommended humidity); modifications by the Customer or third parties; the naturally perishable nature of tobacco and other consumables.

12. Limitation of liability

To the extent permitted by law, the Seller is not liable for: improper or unlawful use of the products by the Customer; the effects of tobacco or alcohol consumption on health; indirect damage, loss of profit or opportunity; temporary unavailability of the Site; the content of third-party sites linked to. The Seller’s liability in any case does not exceed the value of the order that caused the damage. Nothing herein limits the Consumer’s mandatory statutory rights.

13. Customer obligations

The Customer undertakes to provide correct and complete information, to use the Site in good faith and for lawful purposes, and not to engage in fraud, unauthorised testing, data extraction or acts affecting the security of the Site.

14. Personal data protection

Personal data is processed in accordance with our Privacy Policy and Cookie Policy, in line with Regulation (EU) 2016/679 (GDPR).

15. Force majeure

The Seller is not liable for the non-performance of obligations caused by events of force majeure or fortuitous events (calamities, legal restrictions, supply disruptions, courier malfunctions, technical failures, etc.) for as long as they last.

16. Governing law and dispute resolution

These terms are governed by Romanian law. Any disputes are settled amicably; failing that, jurisdiction lies with the courts of the Seller’s registered office, except where the law mandatorily provides for the jurisdiction of the Consumer’s domicile.

Consumers may contact the National Authority for Consumer Protection (ANPC) — anpc.ro, may use Alternative Dispute Resolution (ADR) and the European ODR platform — ec.europa.eu/consumers/odr.

17. Final provisions

If a clause is declared void or unenforceable, the remaining clauses remain valid. The Seller’s failure to exercise a right does not constitute a waiver. The Seller may assign the rights and obligations under these contracts in the context of a reorganisation, without affecting the Consumer’s rights. Communications are made in writing, by email or via the contact details published on the Site.

GLOBAL BRANDS S.R.L. · VAT RO36357617 · Trade Register No. J40/10044/2016
Registered office: Str. Barajul Argeș no. 8A, Sector 1, Bucharest
Lounge & shop: Intrarea Gliei no. 18, Herăstrău, Bucharest
Phone: +40 720 748 322 · Email: [email protected]

Last updated: 2026.